Although we're based in Edinburgh, our Clients are all over the UK; and this is possible because of how we work!
Most of our interaction with Clients is now by WhatsApp!
That's something our Clients have led, and we've been happy to follow.
Our Clients often think of something at 10pm, so a quick WhatsApp to us gets it off their mind.
We might not answer then 🙂 but we will do the following morning.
Despite this, we still like to talk by phone as well, and Clients know they can call us when the need.
And we try to visit you at your salon as much as we can.
We pass documents between us and our Clients using a secure, cloud based portal.
In reality this means that when a Client's Accounts are ready, they sign into their Portal and can review and e-sign them. The same goes for payroll, VAT returns, and tax returns.
On top of this, each of our Client's employees have their own Portal, which we upload their payslips and P60's to.
By automating what we do, using the best apps and software, and helping ourselves to the info we need for book-keeping, means we can then spend more time helping our Clients - providing value adding advice and support.