Corona Virus | know what to do if you have to close the salon or spa!

You should have a Business Continuity Plan and a Critical Interruption Plan in place and all staff should know both. For salons and spas, these tend to be one and the same document.

Business Continuity Plan

Your plan of how you will continue to run your salon if one or more of your staff phone in sick.

Critical Interruption Plan

Your plan of what to do if you need to close the salon for one or more days.

What to include in each

• Ability to access an up to date list of contact numbers for all your staff from outside the salon or spa
• Ability to access your appointments and related Client contact details from outside the salon or spa
• Remembering GDPR for these first 2 points
• How to contact Clients who have an appointment
  • Who will contact them
  • How they will get contact details
• How to contact staff to let them know the latest
  • and in what order to contact them
• Who can open up if you can’t!
• Which staff could you get in

The list goes on but in other words: plan now because it can get chaotic very quickly when things are hitting the fan.

And make sure all your staff know what to do.

The NHBF have produced a really good guide which also looks at what to do if you need to close and what rights you have as an owner here:

• Posted on March 3rd, 2020 in General