Heading out of lockdown, and with the safe haven (for your employees) of furlough coming to an end, we’re seeing an increase in staff leaving salons. It happens. For whatever reason. And here’s a checklist of what you need to do as soon as it does:
Part 1. Financial Control & Information Security
Part 2. Look after your clients and staff:
8. Make sure you contact the stylist’s clients asap
Have a positive story ready, keeping it up beat, and letting them know who will be taking over (giving a short paragraph about them); and that you’re really looking forward to seeing them at their next appointment.
9. Ensure your staff are on board
Give all your staff a clear sentence or two to say if anyone asks about the stylist who has left. Again, make it a positive message and be clear to your staff that there should be no gossiping with their Clients!
10. Monitor the stylist’s Clients
Some of their clients may well go with the stylist but you still have their contact details, so keep them on any marketing emails. They may well return!
11. Find out why the stylist is leaving
The more information you can glimmer when someone leaves, the better. Ask them 2 things:
i. why they are leaving (but probe, as it’s not always the first thing they say which is the real reason!)
ii. what do they think the salon could be doing better (don’t be defensive – just reflect later on what they say as they may well have a point and maybe discuss it with your more trusted stylists)